An outdated office isn’t just aesthetically unappealing. Having outdated technology in your business’s premises can cause functionality problems, and even create discontent among employees. If your workforce is aware that their life could be made much easier elsewhere, then you could be vulnerable to losing them to other companies. In order to make room for new technology in your company, you will have to make a few changes and be open to some feedback.
Run a survey
Before you splash out on the latest Apple Mac desktop computers, it’s wise to find out what your employees actually need. A wasted investment is one that is made in complete haste, purely for the sake of appearances. New computers are, in some instances, only as useful as the software you put on them. If your employees are still using an old version of Word from 2007, you may have more issues than just the computers they’re working on. To find out what is truly missing, try and run an office poll for more information.
No one ever said that investing in new computer equipment was a cheap venture. You may have to shell out a little bit in order to see the real benefits. This can, admittedly, cause problems if your company has a limited budget. The best way to start improving your company’s budget is to make savings where possible. Consulting comparison services such as Utility Bidder will help you to find a reasonable price for your energy bills, rather than paying over the odds when you could actually be saving money.
Tech can improve your customer service immeasurably, but not in the way you might expect. The traditional way to offer customers excellent advice and information is via a phone call. This might be perfect for some companies, but for others, it might not be entirely necessary. Interactive chat boxes, or indeed chatbots, might be more useful if you are unlikely to have constant requests and demands from customers. Chatbots, in particular, have been heralded as the savior of customer service, as they learn and adapt from the information put into them, without the need for an operator behind them 24/7.
Chatbots are part of a bigger application of technology in businesses: artificial intelligence (AI). Online features such as chatbots have quite a substantial amount of data being processed behind them, such as customer information, including mailing lists. Using AI to process data like this allows you to seamlessly deliver efficient customer service, with very little man-power. The detail that can be applied to customer service using AI also helps you to create a more tailored approach to helping clients, which will always appeal to those who use your services. This access to information will, in turn, save you plenty of time and money in your customer service teams.
Technology isn’t all about the basic functionality of software or hardware. In fact, tech has been used to improve employee experiences by creating customer relationship management (CRM) platforms. These help employees to create feedback for the company in real-time, without having to wait until the end of the month for their one-to-one with a line-manager. These multi-user platforms help create a sense of uniformity with how software is used.
A website for maximum impact
If your company doesn’t have endless amounts of resources when it comes to tech, then how you spend your money is important. Your website, therefore, should be considered as a major tech asset. For example, if you are a small to medium enterprise (SME) and you have to choose between the latest laptops or a website that actually works, it might be the case that a new website is a preferable option. Your website is not only a marketing tool but also an indicator of other competitors in the marketplace of how professional and serious you are.
Whether you start uploading your information to the Cloud or replace your desktops in haste, it’s important to remember that making room for technology in your company is not just about the hardware and software. The platforms you use should create a seamless experience for everyone. The tech you invest in may also depend on the budget that your company has access to. There are, however, money-saving measures that will help you to create a bit of budget. Delaying the installation of new tech is fine in the short-term, but in the long-term, this may have to have a greater influence on our company’s productivity.